At Beauty Kart, we value your trust and are committed to providing a smooth, transparent, and reliable shopping experience. Our Return & Exchange Policy is designed to ensure a fair and straightforward process for handling returns and order-related concerns.

Please read this policy carefully before placing your order or submitting a return or exchange request.

1. Return & Exchange Eligibility

Unused & Sealed Products

Products may be eligible for exchange within 7 days of delivery, provided that:

• The product is completely unused and unopened.
• All original seals are intact.
• The product is in its original packaging.
• All tags, accessories, and other components are included, where applicable.
• The product passes Beauty Kart's Quality Check (QC).

Damaged, Broken, Leaked, Incorrect, or Missing Items

If your order arrives damaged, broken, leaked, incorrect, or with an item missing, you must contact us within 24 hours of delivery.

Claims submitted after 24 hours will not be entertained.

This includes:

• Damaged or broken products
• Leaking products
• Wrong products
• Wrong shades or variants
• Incorrect quantities
• Missing items

Change of Mind

Change-of-mind exchanges are accepted only if the product is unused, unopened, and in its original sealed condition, subject to our QC process.

Products that have been opened, used, tested, or had their original seals removed will not qualify for a change-of-mind return.

Return Shipping

For approved change-of-mind exchanges, the customer is responsible for the applicable return shipping charges and must use a trackable courier service.

Where Beauty Kart is responsible for an issue with the order, return logistics will be handled according to the resolution provided by our support team.

Sale & Promotional Items

Products purchased during Flash Sales, clearance sales, special promotions, or other promotional offers may not be eligible for return or exchange.

Where applicable, the relevant terms will be mentioned at the time of purchase.

Tip: Please keep your parcel, invoice, packaging, and product sealed until you have confirmed that your order is complete and correct.

2. Unboxing Video Requirement

For claims involving damaged, broken, leaked, incorrect, or missing items, an uncut and continuous unboxing video is strongly recommended and may be required for verification.

For the fastest resolution, your video should:

1. Show the sealed parcel from all sides before opening.
2. Clearly show the shipping label and order details.
3. Show the invoice included with the parcel, where applicable.
4. Open the parcel in one continuous recording without cuts or edits.
5. Clearly show all products received and their quantities.
6. Show the condition of the products immediately after opening.

Beauty Kart may also request additional photographs, videos, packaging details, or other information depending on the nature of the claim.

Warehouse Verification

Where necessary, Beauty Kart may review relevant warehouse packing and dispatch records or footage.

• If our records confirm that the order was correctly packed and dispatched, the claim may be rejected.
• If our records confirm an error on Beauty Kart's side, the applicable resolution will be provided under this policy.

Providing an unboxing video does not automatically guarantee approval. All claims remain subject to verification.

3. Products Not Eligible for Return or Exchange

The following products are generally not eligible for return:

• Used or opened beauty products
• Products with broken or removed seals
• Products that have been tested or applied
• Gift cards
• Certain electrical or electronic products
• Health and personal care products where returns are restricted for hygiene reasons
• Products specifically marked as non-returnable
• Products purchased under promotions where the applicable terms exclude returns
• Products damaged due to misuse, improper handling, or incorrect storage

Certain electrical, grooming, or electronic products may be covered under the manufacturer's or brand's warranty and will be handled according to the applicable warranty terms.

4. Exchange Process

Step 1: Submit Your Request

Contact Beauty Kart or submit the exchange form within the applicable timeframe and provide:

• Your order number
• A brief description of the issue
• Relevant photographs or videos
• Any additional information requested by our support team

Step 2: Verification

Our team will review the submitted information and may request additional evidence if required.

For approved returns, the product must be returned in accordance with the conditions of this policy.

Step 3: Quality Check

Once the returned product reaches our warehouse, it will undergo a Quality Check (QC).

The inspection generally takes approximately 24–48 hours after the product is received.

Step 4: Replacement or Store Credit Voucher

If the return is approved, Beauty Kart will replace the product or issue a store credit voucher instead of a monetary refund.

The voucher amount will depend on the nature of the approved return or claim.

If Beauty Kart Is Responsible

If the issue is verified to have resulted from an error or responsibility on Beauty Kart's side, such as:

• Incorrect product sent
• Damaged product received
• Leaked product received
• Missing item confirmed
• Other verified fulfillment-related errors

A Beauty Kart store credit voucher will be issued or the product will be replaced in accordance with the applicable case.

Change-of-Mind Exchanges

For eligible change-of-mind returns, once the product is received and passes QC, the product will be replaced, subject to any applicable deductions or charges.

A Rs. 250 handling/logistics fee may be deducted from the exchange value for approved change-of-mind returns.

Store Credit Terms

• Store credit is issued in the form of a Beauty Kart voucher.
• Vouchers can be used toward a future purchase on Beauty Kart.
• Customers are required to place a new order themselves using the voucher.
• Store credit cannot be exchanged for cash.
• Store credit cannot be transferred unless specifically approved by Beauty Kart.
• Voucher amounts may vary depending on the nature of the case.

Important: Beauty Kart does not provide monetary refunds for approved returns. The applicable resolution is issued as Beauty Kart store credit.

5. Exchanges

Exchanges are subject to product availability and approval.

Where an exchange is approved, it may only be provided for the same product, shade, or variant, where applicable.

If the requested product is unavailable, Beauty Kart may issue the applicable store credit voucher instead.

Product replacement is not guaranteed and is not offered as an alternative to the store-credit policy.

6. If No Valid Issue Is Found

If a returned product does not meet the eligibility requirements or no valid issue is identified during verification and QC:

• No exchange or store credit will be issued.
• The product may be shipped back to the customer at the customer's expense.
• If the customer declines or fails to accept the return shipment, Beauty Kart may retain or dispose of the product after a reasonable holding period.

Beauty Kart will not be responsible for products that are not accepted or collected by the customer after the applicable holding period.

7. Processing Timelines

Complaint Review

Usually within 24–48 hours after receiving the required information.

Quality Check

Approximately 24–48 hours after the returned product reaches our warehouse.

Reverse Pickup

Where applicable, reverse pickup may take approximately 10–15 working days, depending on courier availability and location.

Complete Resolution

The complete process may take up to 15 working days, depending on courier schedules, product verification, QC, and the nature of the claim.

8. Important Terms

• Beauty Kart reserves the right to verify every return, exchange, and store-credit request before approving a resolution.
• Submission of photographs or an unboxing video does not automatically guarantee approval.
• Products must meet the eligibility and condition requirements stated in this policy.
• Failure to provide requested information or evidence may result in the claim being rejected.
• Beauty Kart is not responsible for issues caused by misuse, improper handling, storage, or use of a product contrary to its intended purpose.
• Beauty Kart does not provide monetary refunds for approved returns.
• Approved returns are resolved through Beauty Kart store credit, subject to the terms of this policy.
• Any additional voucher or goodwill credit issued by Beauty Kart is provided at our discretion and does not constitute a guaranteed customer entitlement.
• Beauty Kart reserves the right to update or amend this policy at any time.
• The version of this policy published on the Beauty Kart website is the most current version and applies to applicable orders placed under it.

9. Contact Us

For questions or assistance regarding returns, exchanges, or store credit, please contact Beauty Kart Customer Support through the official support channels provided on our website.

Please include your order number when contacting us so that we can assist you efficiently.